Current subprocessors
| Subprocessor | What it does for us | Data involved | Location |
|---|---|---|---|
| Hetzner Online GmbH | Server hosting for the app, databases, recordings and backups | All Service data (stored on our own servers) | United States (Hillsboro, Oregon) |
| Cloudflare, Inc. | DNS, network proxy, TLS, caching and protection against attacks for all VisitorStory domains | Data in transit, including IP addresses and request metadata | Global network; United States |
| Anthropic, PBC | AI model that writes findings and weekly reports from summary figures, and suggests site settings from a customer’s public pages | Summary figures, redacted page addresses and element names, public page text of the customer’s own site; never recordings, identifiers, IP addresses or typed input | United States |
Planned
| Subprocessor | What it will do | Status |
|---|---|---|
| Stripe, Inc. | Payments and subscription billing for paid plans | Not yet in use. Will be added when online payment is switched on; card details will go directly to Stripe. |
| Email delivery provider (to be named) | Sending service emails such as invitations, sign-in codes and weekly report summaries | Not yet chosen. This page will be updated with at least 30 days’ notice before it is used. |
Not subprocessors
We do not use third-party analytics, advertising or tracking services on visitorstory.com or in the app. Location lookup, when enabled, uses a database stored on our own servers; no data is sent to its publisher.
Contact
[Company legal name], [Registered address]. Email support@visitorstory.com.